\Help`desk\ n. "Technical support staff who help solve user's problems with hardware or software systems"

Brisbane Southside - Phone (07) 3123-7999 Regional Technician Co-ordinator - Richard (Ph 0419-763069) Brisbane Northside - Phone (07) 3472-3386 Regional Technician Co-ordinator - Michael (Ph 0422-946535) Gold Coast Area - Phone (07) 5607-6804 Regional Technician Co-ordinator - Richard (Ph 0419-763069)

Computer - Sales - Repairs - Service - Support - Warranty

Since 1998, The HelpDesk™ and its affiliate network of repairers have been providing complete computer services including: sales, service, repairs, onsite support, remote access support as well as handling manufacturers warranty claims to our customers in the Brisbane and Gold Coast areas.

Our reputation for excellent customer service over this time has proven to be the main reason for our success and growth. After sales service is the key to the long term viability of any business, with over 10 ongoing years of professional IT support, this clearly demonstrates our ability to keep meeting the requirements of desktop, laptop/notebook computer users. No gimmicks! - No misleading Advertisements! - No false promises!

The HelpDesk™ has qualified computer technicians available with expertise in all facets of Information Technology (IT) at it's disposal. Whether you require a new DVD Burner installed, extra memory added to your notebook, require a wireless home network configured, or are having problems with complex database issues, we can provide support in all areas of business and home computing. Our services include:

General Computer Repairs - Hardware replacement, Software installation and configuration, system upgrades, including support for Windows® operating system problems, errors, issue's and conflicts.

Internet connection setup support for broadband, narrowband, and wireless network configurations. Onsite technicians are available to assist you with setup of cable and ADSL broadband modems, wired and wireless routers/switches. The HelpDesk™ provides onsite support for all Internet Service Providers (ISP's) including: Telstra Bigpond® Broadband, Optus Broadband, Dodo, Virgin Broadband, iiNet, plus many more!

Onsite Support - For serious hardware and systems failures, onsite technicians are available to provide service, installations and other forms of computer or IT support covering the Brisbane and Gold Coast regional areas.

Remote Access Support (RAS) - The most cost effective computer support solution, available throughout all states of Australia. All you need is an active internet connection, we'll take it from there, while you watch!

Network Support Solutions - The HelpDesk™ specialise in the installation and maintenance of computer networks based on the latest technology available. We can supply, install and configure a new network designed to meet your requirements. As well as supplying hardware workstations, laptops / notebooks, we also supply server operating systems software such as Microsoft Windows® Server 2008 and Windows® Home Server to provide complete Networking solutions.

Data Recovery - is the process of extracting data from damaged, failed, corrupted, or inaccessible storage media when it cannot be accessed normally. In most cases, if the data is there, we can recover it. Recovery service is available for all media types listed here.

Laptop / Notebook - Sales, Upgrades and Repair service. All brands including: Acer, HP, Compaq, Asus, Dell, IBM, Lenovo, Toshiba, NEC, Sony, Fujitsu. The HelpDesk™ onsite mobile technicians will pickup & deliver your laptop / notebook direct to your door without delay!

Virus Removal - spyware, keyloggers, rootkits, malicious code, etc. Is your computer, laptop or notebook running slow? Broadband internet service seem slower than it used to be? Your compuyer system may well be infected by malicious software, code or a virus which may be permanently installed and part of your operating system.

Web Hosting - Reliable, fast, Australian based web servers to host your business website, and email accounts at industry competitive rates. Why not take the pain out of hosting and let The HelpDesk™ handle it all for you!

POS (Point-of-Sale) Systems - Cash Registers, Cash Drawers, Barcode Printers, Barcode Scanners, Weighing Scales, Payment Systems, Receipt Printers, Retail POS Software, Card/Magnetic Stripe Readers, Touchscreens, Self Service Terminals, and other Industry Specific Solutions.

Beware of "cheap computer repairs" claims, these may initially look like you are saving money, however we hear many stories of consumers who have had terrible experiences with less than reputable computer repair companies. In fact, in most cases, the end user has ended up paying more than they would have originally to have their issue's addressed!