Support Services

The HelpDesk™ offers convenient "cost effective" forms of support services to meet most requirements. It is our aim to provide you with the most suitable and speedy service to minimise your downtime and any possible disruption to your business. Whether you require Computer Repairs, Data Recovery Services, Laptop Repairs, Network Solutions or wish to resolve wireless network dropout problems - we've got you covered.

Remote Access Service

The most cost effective computer support we provide is Remote Access Service*. This computer support method enables our technicians to connect to your computer instantly via the internet. By utilising this support feature, we are able to resolve many issues promptly and in the process, save you from receiving expensive IT support bills. Whether you own a Windows® or MacOSx™ based computer system, The HelpDesk™ has got you covered regardless of your location – Australia Wide, all that is required is an active internet connection. To enable support click here. * (Internet connection is required)

On-Site Service

The HelpDesk™ and its affiliate network of computer and IT specialist repairers provide an onsite computer, printer and POS system support service to the greater Brisbane area including Caboolture, Redlands, & Townsville regional areas. We also service other locations listed here. Where available, we can provide immediate emergency "on-site" support. Our normal target computer emergency response time is (maximum) 2 hours.

IT Support Agreement

For larger organisations without in-house IT support staff, The HelpDesk™ can offer an IT Support Agreement which caters for all types of computer support services at mutually agreeable rates. A full range of IT support options at cost effective pricing structure is available. Feel free to discuss your companies requirements with one of our friendly representatives.

Computer cleaning and Tune up service

A computer cleaning service is available for your convenience, we recommend your workstations & file servers are routinely cleaned and kept free of dust to ensure reliable service. We have placed some images here of actual computer workstations we have worked on prior to being professionally cleaned by our approved technicians.