Employing the latest hardware & software technologies, we assist businesses with their IT requirements, we'll keep IT running smoothly by reducing downtime and providing cost effective solutions.


Our Services Include


Experience HelpDesk® Business Advantage™

Working with The HelpDesk® you benefit from an experienced, professional company that operates closely with your business to provide IT infrastructure support for all of your technology requirements.

Whether you are an established business, or a start-up company, we can provide tailor-made support packages to reduce your expenses by delivering the most cost effective solutions. 

Employing the services of a professional IT Sales and Support company ensures your systems are setup correctly, whilst providing all of the advantages latest technology has to offer.

HelpDesk® Business Advantage™ saves you time and money in the long run, you will benefit from having an IT department without the expensive running costs associated.  

Our customised package deals can include:

Select, supply and configure / custom-build computers and hardware that suits your business needs

  • Expert advice on hardware / system requirements (no unnecessary/costly devices)
  • Ensure suitability / compatibility of all business hardware and software requirements
  • Installation and linking of all business devices 
  • Work with HelpDesk® technicians who are familiar with your network configuration

Installation and set-up of business software 

  • Configure and optimise software systems for your business needs
  • Cloud based software programs / apps

Migration / data recovery from older devices

  • Migrate software over to new systems
  • Ensure user accounts are setup correctly
  • Recover user data files/folders as required
  • Create / set-up email programs as necessary

Back-up solutions

  • Implement secure hardware / software data backup system/s

Security set -up on devices

  • Enhanced security software to minimise risk
  • Advanced security set-ups/checks across all devices
  • Linking devices on secure network systems

Cloud Solutions (via Dropbox for Business)

  • Business Dropbox setup & configuration
  • Training and Ongoing support
  • Secure accessibility from anywhere
  • Real time collaborative working
  • Team/employee dedicated folders
  • Private folders
  • Smart Sync (saving space on local hard drives)
  • Transparency between employees and managers
  • Secure back-up solution
  • File recovery (per version) 

    Maintenance on hardware and software

    • Maintenance support across all devices
    • Monthly IT support plans or on an "as required" basis
    • Website updates
    • Software updates and bug fixes
    • Additional software installations

    Security set-up media

    • Advanced security set-up/check-up across social media platforms

    Business  website & email

    • Build a professional website 
    • SEO optimised & ongoing support
    • Mobile friendly
    • Linked with social media accounts
    • Updates as required
    • Email & email campaigns

    Ensure that the money you spend provides you with the best return on investment and is cost effective!


    We provide services to many customers including:

    Australia Post
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    HomeTimber & Hardware
    LJ-Hooker
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    We provide support for many systems including:

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    Jim2 Business Engine contact The HelpDesk® for best pricing
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    Dropbox
    Parallels

     

    We provide technical support services & troubleshooting for:

    - nbn™ Fixed Line (FTTP, FTTN, FTTB)

    -  nbn™ Fixed Wireless and Sky Muster™

    - ADSL & Telstra Velocity™ (FTTP)
     

    Find out if nbn™ is available at your business

     

    > For NBN Broadband installations, network setup, security configurations,
    internet outages (or) troubleshooting please call 1300-085222 <